Return & Refund Policy

14 Days Return/Refund Policy
Below are the detailed instructions on how to process a return or exchange. Please see whether either of these pertain to you and if the item(s) are covered by our return policy within14 days of receipt.

Order Cancellation
All products ordered from us can be canceled within 12 hours free of charge, but orders canceled after that are subject to a handling fee equaling 50% of the item price. We suggest sending order cancellations via email rather than social private chat, thanks for your cooperation.

The following reasons are COVERED by our Return/Exchange Policy (Within 14 days of receipt)
It arrived wrong item/color.
It arrived damaged or in defective quality.
If we make it in the wrong size.
It arrived with missing parts.
Packages were get lost in transit after being confirmed with the shipping company.

The following reasons are NOT covered by our Return/Exchange Policy.
Special sale items(lucky bag), Clearance items(Final Sale), and gift cards cannot be returned or exchanged.
Worn, used, stained, trimmed wigs, altered items cannot be returned or exchanged.
Products were destroyed or returned due to failure to sign for receipt in time.
Outside of 14 days of receipt.

Below are the detailed instructions on HOW TO PROCESS a return or exchange.

First of all, please contact our customer service via email, we will check the issues and confirm the return details for you. Otherwise, we do not accept the return without the consent of the customer service.
Please send the related evidence to confirm the problem, so we can claim it for you.
Buyers are responsible for returning the items in their original conditions within 2 weeks of delivery of items.
The refunds will be returned back to you in 3 business days after we receive the item in good condition.

Please allow 1 inch differs due to manual measurement, thanks ((1inch=2.54cm, 1cm=0.39inch)
If you don't know how to choose the size, we suggest you have someone else help you to take your measurements, and then choose our custom size.
As different computers display colors differently, the color of the actual item may vary slightly from the above images, thanks for your understanding.